General Terms and Conditions of Sale

1. SELLER IDENTIFICATION

These General Terms and Conditions of Sale govern purchases made through the Nonnamarket website.

Company name: Mercato della Nonna, S.L.
Trade name: Nonnamarket
VAT/CIF: B27621143
Registered address: C/Olivo 8, Malpica, La Puebla de Alfinden.
Email address: info@nonnamarket.com
Telephone: +34 636 479 160

Hereinafter referred to as the “Seller”.

2. PURPOSE

These terms govern the purchase of food products and other items sold by Nonnamarket through its online store.

Placing an order implies full acceptance of these terms by the customer.

3. TERRITORIAL SCOPE

Nonnamarket ships to mainland Spain, Portugal, and other European Union countries available during the checkout process.

Nonnamarket reserves the right to modify available shipping destinations at any time.

4. PRODUCTS

Nonnamarket sells non-perishable Italian food products, including pasta, rice, preserves, sauces, flours, sweets, coffee, beverages, and other long-life products.

All products are supplied in their original manufacturer packaging and comply with applicable EU food regulations.

Images, descriptions, ingredients, nutritional values, and other product information are for informational purposes only. In case of discrepancy, the information on the product label shall always prevail.

Customers with allergies or food intolerances are advised to always check product labels before consumption.

5. AVAILABILITY

All orders are subject to product availability.

In the event of stock shortages after an order has been placed, Nonnamarket will inform the customer as soon as possible and will either refund the affected amount or offer an equivalent alternative.

6. PRICES

All prices are shown in euros (€) and include applicable taxes, unless otherwise stated.

Shipping costs are shown separately before final order confirmation.

Nonnamarket reserves the right to modify prices at any time without affecting already confirmed orders.

7. ORDER PROCESS

To place an order, the customer must:

• Select desired products
• Add them to the cart
• Provide billing and shipping details
• Choose shipping method
• Select payment method
• Confirm the order

Once completed, the customer will receive a confirmation email.

8. PAYMENT METHODS

Nonnamarket accepts the payment methods available on the website at any given time.

Payments are processed through secure platforms ensuring confidentiality of financial data.

9. SHIPPING

Orders are shipped via specialised transport companies such as GLS, SEUR, Correos Express, MRW, DHL, or other carriers deemed appropriate by Nonnamarket depending on the destination.

The assigned carrier may vary depending on destination country, weight, volume, or logistical requirements.

Delivery times are indicative and begin once payment has been confirmed.

Orders will be delivered to the address provided by the customer during checkout.

Nonnamarket shall not be held responsible for delays caused by circumstances beyond its control, including logistical issues, weather conditions, strikes, intra-EU customs checks, or force majeure.

Nonnamarket reserves the right to cancel orders containing obvious pricing errors resulting from technical, human, or system failures.

9.1 SHIPPING COSTS AND FREE SHIPPING

Shipping costs are clearly displayed during checkout before final order confirmation. Nonnamarket reserves the right to modify these promotional thresholds at any time. Changes will not affect already confirmed orders.

10. ORDER RECEIPT

Customers must check the condition of the package upon delivery.

If visible damage or signs of tampering are detected, the customer must immediately notify the carrier and inform Nonnamarket within 24 hours of receipt.

11. RIGHT OF WITHDRAWAL

In accordance with Article 103(d) of Spanish Royal Legislative Decree 1/2007, the right of withdrawal does not apply to food products that may deteriorate or expire quickly.

Likewise, food products that have been opened, unsealed, tampered with, or altered after delivery cannot be returned.

Returns are only accepted in the following cases:

• Incorrect product delivered
• Manufacturing defect
• Transport damage
• Error attributable to Nonnamarket

The customer must report the issue within the deadlines established in these terms.

12. RETURNS AND INCIDENTS

If the customer receives an incorrect, damaged, or defective product, they must notify Nonnamarket by email within 48 hours of receipt, including photographic evidence.

Once verified, Nonnamarket will proceed with replacement, refund, or another appropriate solution.

Opened, consumed, or manipulated food products will not be accepted for return unless they present a manufacturing defect.

13. WARRANTIES

All products sold by Nonnamarket are covered by the applicable legal guarantees.

For food products, the warranty is limited to manufacturing, preservation, or quality defects attributable to the product.

14. LIABILITY

Nonnamarket shall not be liable for delays or failures caused by force majeure or circumstances beyond its control.

15. DATA PROTECTION

Personal data provided during the purchase process will be processed in accordance with the Privacy Policy and applicable data protection regulations.

16. ONLINE DISPUTE RESOLUTION

The European Commission provides an online dispute resolution platform available at:
https://ec.europa.eu/consumers/odr/

17. APPLICABLE LAW AND JURISDICTION

These Terms and Conditions shall be governed by Spanish law.

In the event of a dispute, the competent courts shall be those determined in accordance with applicable consumer protection regulations.